MELVILLE, N.Y. & ORLANDO, Fla.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has named Rogers Communications the top Engage Global Customer Award winner for 2017. The honor was presented at the Verint Engage™ Global Customer Conference taking place this week at the Universal Orlando Resort.
Rogers Communications, Canada’s largest wireless and cable provider with millions of customers and 26,000 employees, was recognized for its commitment to an ever-improving experience for its customers. This most notably highlights its recent work using Verint Voice of the Customer™ solutions to enhance processes and Net Promoter Scores (NPS) that measure customer loyalty.
Paul Tessier, Rogers’ manager of voice insights, and Scott Langill, director, Customer Care Contact Optimization, were recognized for leveraging the company’s investment in speech analytics to design and deploy an innovative call driver optimization program that proactively identifies process and NPS improvement opportunities.
The organization previously achieved substantial savings, while also increasing customer satisfaction with the company’s initial deployment of Verint Speech Analytics™. “With the Verint solution, we’ve continued to push the envelope on capabilities and value for our internal processes and our customers,” says Tessier, who is the leader of Verint’s online customer community for speech analytics and is actively involved in monthly customer advisory board meetings. “Receiving the Engage Global Customer Award from Verint is a great achievement. We’re proud to be recognized for our efforts in bringing business value and innovation to our company and customers.”
“We’re delighted to present this award to Rogers Communications and highlight its strong and ongoing commitment to the customer experience,” says Verint’s Ryan Hollenbeck, senior vice president, global marketing and customer experience program executive sponsor. “The value Rogers continues to derive from its investment in our voice of the customer software is one of our strongest success stories and a testament to its leadership in using technology in innovative ways to set new standards in delivering superior customer service.”
About the Verint Engage Global Customer Conference
The Verint Engage Global Customer Conference is dedicated to exploring the drive toward customer engagement optimization; the critical roles that departments across the organization play in shaping the customer experience; the opportunities and challenges the industry holds; and key trends and best practices for achieving loyalty, business goals and competitive advantage. The event is designed for executives, directors, managers, team leads and administrators across a variety of functional areas, including account management, claims operations, compliance, contact centers and customer care, customer experience management, fraud prevention, IT and marketing to name a few. Click here to learn more.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
